This website is owned and provided by:

Petfood specialities d.o.o.
Spodnja Lipnica 9C
4246 Kamna Gorica

Present website pages are designed to provide general information about Petfood Specialities d.o.o, its products and services.

Terms of Use

If you open or browse through any page of Petfood Specialities d.o.o’s website, you accept all the limitations and terms of use stated below. Please do not use this website if you do not agree to all terms of use. We advise you to visit our website occasionally and read Terms of Use and Privacy Policy in force as they are legally binding.

Petfood Specialities d.o.o manages, supervises and updates Petfood Specialities d.o.o’s website in Spodnja Lipnica, Slovenia. Present web pages are intended for international use. Petfood Specialities d.o.o does not warrant that the data published on the web pages are valid worldwide, that all the products and services are available in every country or in every form, packaging and under equal terms. When accessing and browsing present web pages, the users must comply with the legal provisions in force in their country.

The information and data available on Petfood Specialities d.o.o’s web pages are only for informational purposes and do not provide the grounds for legally binding relationships or establishment of any such relationships, unless explicitly indicated otherwise (e.g. release of official offers, promotional materials, etc.).

The information about Petfood Specialities d.o.o, its services, products and securities presented on Petfood Specialities d.o.o’s web pages shall not be understood as an offer of products, services, or securities. The information about the products and/or services presented on Petfood Specialities d.o.o’s web pages is general information about Petfood Specialities d.o.o’s overall product range only. Please note that this information may not be considered as an offer, unless explicitly indicated otherwise.

The indication of the product and/or services on Petfood Specialities d.o.o’s web pages shall not mean that Petfood Specialities d.o.o has actually placed the indicated product and/or active service on the market, or offered it in the country of interest to the web page visitor, or in the country where the website visitor entered the page. Please check with Petfood Specialities d.o.o, its subsidiaries, or representative offices abroad if Petfood Specialities d.o.o actually markets and offers for sale in your country the product or service you are interested in.

Disclaimer of liability

In order to ensure accurate information and up-to-date data on its pages, Petfood Specialities d.o.o has designed its web pages with due diligence, and intends to continue to do so. Petfood Specialities d.o.o, however, does not assume any responsibility for the accuracy or completeness of the information. Petfood Specialities d.o.o also reserves the right to alter at any time and in any way the contents of present web pages regardless of the reason and without prior notification. Page users use the released data exclusively at their own risk. Petfood Specialities d.o.o and any other legal or natural person that has cooperated in the design and production of present web pages expressly waives any responsibility and liability for any damages whatsoever that may arise or be related to the access, use, or inability to use the information from present web pages and/or for any errors or deficiencies in their contents.

The information provided on Petfood Specialities d.o.o's website does not in any way aim to give professional advice or instructions.

It may happen that any user of Petfood Specialities d.o.o’s web pages will respond by posting various pieces information. Petfood Specialities d.o.o waives all responsibility in this regard. Please note that such information is not confidential and does not fall under copyright protection. Petfood Specialities d.o.o reserves the right to use any such information freely, disseminate and disclose it to any other party without limitations, and to use it without quoting the source. Petfood Specialities d.o.o reserves the right to use also (but not only) the ideas, concepts, knowledge, experience and techniques, which are the subject matter of any such information or the information may comprise. Petfood Specialities d.o.o may use such information at its own discretion for any selected purpose.

Links to other websites

Present website pages also contain information from third persons and links to the websites of third persons. Should we deem this suitable, we may mark them appropriately. Petfood Specialities d.o.o is not familiar with website page contents of third parties, and shall therefore not undertake any responsibility for their information.

Intellectual property rights

All the information and images presented on Petfood Specialities d.o.o’s web pages are, within the legally permitted framework, subject to protection of copyright and other intellectual property rights. The documents published on present website pages may only be reproduced for non-commercial and personal purposes, and all the above-mentioned notices concerning the protection of copyright or other intellectual property rights must be respected. The information contained on present website pages must not be copied, displayed, downloaded, modified, reproduced or in any other way distributed for commercial purposes without the express written consent of Petfood Specialities d.o.o.

Privacy policy

Compliance with applicable legislation

In accordance with the General Data Protection Regulation (EU) 2016/679 and other applicable legislation on personal data protection, Petfood Specialities d.o.o protects with special care information obtained from its website users and their personal data. Please read more below about our collecting, saving, using and disseminating personal data.

What type of personal data do we collect on our website?

You may use our website without entering your personal data. You are only asked to submit your personal data if you order any of our products or services.

We only collect personal data when you send them to us either by subscribing to our newsletter, accessing content on our website or participating in our competitions. We also collect your personal data when you fill out our contact form on shows, order our products or services via e-mail or send us an inquiry about your order, or in similar situations, when you decide to send your personal data to us.

In addition to personal data you send us, we also collect information with cookies. Such information may include websites you visited our website from, websites you visit from our website, and the length of your visit on our website. We immediately anonymise the last three digits of your IP address, thus efficiently preventing your identification based on this information. We could use these information to identify you, but this is not what we do.

For which purposes do we process data you submit through our website?

The data you send to us, or which we collect with cookies, may be processed for the following purposes: statistical purposes and for identifying demographics and interests of website users, but only so that you cannot be identified; diagnosing problems with our server and administering our website; providing you with products or services you have ordered through our website; or for other purposes you have requested or agreed to, unless otherwise required by law.

Do we transfer your personal data to other companies?

Only the company in charge of Petfood Specialities d.o.o's website has access to your personal data. Petfood Specialities d.o.o has concluded a personal data processing contract with this company, and we guarantee that it complies with all personal data protection regulations.

Where do we store personal data you submit through our website?

Your personal data is stored on servers that we manage by our business partners. Our business partners, who in some cases store personal data for us, ensure a level of protection that is at least equivalent to the one we have at Petfood Specialities d.o.o. Your personal data shall not, in any form, be conveyed to third parties, except to the company in charge of Petfood Specialities d.o.o's website, or if so required by legal authorities.

Professional public

Some parts of this website may contain information which, in accordance with the applicable legislation, can only be accessed by doctors, pharmacists and veterinarians. Therefore we must collect contact details and some personal data of those doctors, pharmacists and veterinarians who want to access professional information about medicinal products. In this case, personal data are used as a guarantee that our website content is available in accordance with legislation on medicinal products. The accuracy of these data is the sole responsibility of data subjects. Contact details are used to contact the data subjects as and when necessary. We do not use personal data and contact details for any other purpose, nor do we transfer them to third parties.


A cookie is a small file that stores on your computer when you first visit a website. The website issuing the cookie recognizes it when you visit that website again. The purpose of this technology is to improve our website and your user experience.

Some of the cookies we use are session cookies (expire when the browser is closed), and some are permanent cookies (remain stored in your device for a certain period of time after you leave our website). Session cookies are used for counting the number of visitors on our website, and permanent cookies are used for storing contact details for future visits of our websites (they remember your login details). We also use third-party cookies originating from other websites: these are YouTube cookies (they enable the playback of specific video content on our website), advertising cookies and Google Analytics cookies, which we use to find out how you move through our websites, which content interests you and how long your visit lasts. Based on these we can edit our website content and adapt it to the needs of our visitors.

We process data collected through cookies only for statistical purposes and for identifying demographics and interests of website users (but only using methods that prevent your identification), for diagnosing problems with our server, administering our website and to inform you about our products.

Most web browsers automatically allow cookies.

You can refuse the use of cookies at any time.

If you wish to refuse the use of cookies on your device, you can change your web browser settings. For more information on how to refuse cookies, see For more information about Google Analytics, see

Your rights

Instructions intended to help you exercise your rights are published on the Rights of data subjects page. You can request access to your personal data which we process, or to request their rectification or erasure, or to restrict their processing.

You can also unsubscribe from receiving promotional e-mails by clicking „Unsubscribe“ in the foot of the e-mail or newsletter.

Changes to the Privacy policy, published on Petfood Specialities d.o.o's website

Petfood Specialities d.o.o reserves the right to change its Privacy policy, published on its website. We recommend you return to our website and review it regularly. In case of any substantial changes to our Privacy policy, a notice about such a change will be posted on our website.


Petfood Specialities d.o.o uses technical and organisational security precautions to protect your data from manipulation, loss, destruction or access by unauthorized persons We are aware of the importance of security – it is by default integrated into all our systems and working processes involving personal data filing systems.


If you have any problems, questions or if you wish to access, rectify, block or erase your personal data, please contact us on

The constant development of the internet requires occasional adjustments to our privacy statement. We retain the right to make changes when necessary.

Personal data protection

Petfood Specialities, poslovno svetovanje, d.o.o (hereafter: „Petfood specialities d.o.o“) encourages the respect of fundamental rights and gives special attention to the protection and processing of personal data.

Petfood Specialities d.o.o commitment

Petfood Specialities d.o.o. is committed to safe and confidential processing of personal data concerning its employees, contracting parties, website users and other interested parties. At the same time, Petfood Specialities d.o.o ensures that personal data is processed lawfully, fairly and in a transparent manner – and with respect to the rights of data subjects.

Personal data protection policy

To implement its commitment, Petfood Specialities d.o.o adopted new Rules on personal data protection, which comply with the General Data Protection Regulation, GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council) and other applicable legislation. These new Rules, together with several other internal rules and measures, represent the policy of the Petfood Specialities d.o.o, which ensures that personal data are collected and processed for specified purposes, complies with the principle of data minimisation, and ensures that personal data will only be stored for the time period necessary to achieve the purpose for which they were collected.


Our policy applies to all persons submitting any personal information to us: Petfood Specialities d.o.o employees, candidates for employment, customers, suppliers, etc.

Who is bound by this policy

This policy is binding for any person or entity Petfood Specialities d.o.o cooperates with, or who acts in Petfood Specialities d.o.o's name and occasionally requires access to personal data. All employees at Petfood Specialities d.o.o must comply with it, and it is also binding for contractors, advisers and other external processors of personal data.

Policy elements

In order to be able to execute our processes, we also need to collect and process personal data. These include any data enabling the identification of a data subject, such as names, addresses, usernames and passwords, digital footprints, photographs, personal ID numbers, financial data, etc.

Petfood Specialities d.o.o collects such data in a transparent manner and only on the basis of full cooperation and awareness of interested parties. Once such data is obtained, the following rules apply:

Personal data collected by Petfood Specialities d.o.o shall be:

  • Collected fairly and exclusively for legitimate purposes;

  • Accurate and up-to-date;

  • Processed within legal and moral frameworks;

  • Protected against any unauthorised or unlawful access by internal or external parties.

Personal data collected by Petfood Specialities d.o.o shall not be:

  • transferred outside of Petfood Specialities d.o.o without legal basis;

  • Stored for a period longer than specified;

  • Transferred to organisations or countries that do not have appropriate rules on data protection in place;

  • Transferred to any party other than the one the data subject agreed to (with the exception of legitimate requirements made by law enforcement authorities).

Apart from appropriate data handling, Petfood Specialities d.o.o also has a direct obligation to data subjects. In accordance with the GDPR and other applicable legislation on personal data protection, Petfood Specialities d.o.o shall ensure, among others, the following:

  • Information for every interested individual about personal data concerning them, i.e. the categories of personal data we are collecting, the purpose of collecting their personal data, the storage period for their personal data, whether we are transmitting their personal data to another party, etc.;

  • Rectification of inaccurate personal data;

  • Erasure of all personal data where conditions for erasure are met, e.g. upon withdrawal of consent by data subject;

  • Procedures in case of lost, damaged or compromised data.


We hereby undertake to execute the following personal data protection activities:

  • Restriction and control of access to special categories of personal data;

  • Development and implementation of transparent procedures for data collection;

  • Training of employees for the implementation of personal and technical safety precautions;

  • Establishment of a secure network for the protection of personal data against cyber attacks;

  • Establishment of clear procedures for reporting privacy violations or data fraud;

  • Inclusion of contractual clauses or clear instructions about our data processing;

  • Establishment of best practices related to data protection (clean desk and clear screen policy, document shredding, secure locking, data encryption, regular generation of backup copies, access authorisations, etc.).

Petfood Specialities d.o.o's provisions on data protection are defined in the following documents:

  • Special policy for the protection of personal data on our website;

  • Rule book on personal data protection, which describe in detail the personal data protection system.

Disciplinary consequences

Petfood Specialities d.o.o employees must strictly adhere to all principles described within this policy. The violation of rules on data protection may lead to disciplinary and other measures.

Personal data processing records

Petfood Specialities d.o.o identified all filing systems containing personal data of data subjects.

The description of an individual filing system for personal data (i.e. processing record) includes the following:

  • Legal basis for processing personal data;

  • Category of data subjects to whom personal data relate;

  • Categories of personal data in the filing system;

  • Purpose of processing;

  • Duration of storage of personal data;

  • Whether personal data are transferred to a third country or international organisation, where to, whom to, and the legal grounds for any such transfer;

  • General description of personal data protection:
    - Filing systems in physical forms and rooms in which personal data from the filing system are located;
    - Transfers of personal data between filing systems (interfaces);
    - Filing system owners and persons with user rights for working positions that have access to data;
    - Contractual processors of personal data;
    - Transmission records;
    - Description of technical and organisational precautions.